Wellcome to jewelersoul.com !
My place is a collaboration of simple and affordable handmade jewelry pieces for everyone. These pieces make cute simple gifts for yourself and others. Please enjoy looking around and do not hesitate to contact me through jewelersoul.com/contact-us if you have any questions about my work. Below is shown details about our Shop Policies.
Only payments by PayPal method are allowed, but you don’t need to hold a Paypal account to complete your payment, you can use any of majority credit cards by simply selecting Paypal as your method of payment in our Checkout page. Click on “PROCEED TO PAYPAL” button and follow the steps to pay with a credit card. Paypal will take care of your transaction.
International buyers are responsible for all custom fees or taxes regarding any restrictions of their country to packages sent from Spain.
I make sure that items are properly packaged and shipped, protected in a bubble envelope. Your jewel will be place in a lovely gift box, perfect to offer and storage your piece.
Shipping and delivery
I’ll contact you once I receive your order. Products in stock will be shipped within 1 to 3 business days after receiving clear payment. As a general rule, I ship the parcels using Spanish Postal Express Service that include a tracking number for each parcel sent. If you wish to add insurance at buyer’s expense, please let me know. For those items out of stock but available on back orders, it will take between 7 and 12 days to manufacture and be ready for shipping. If you have a special date in mind, do not hesitate to contact me.
I ship worldwide. Shipping to Europe use to take between 6 and 10 days, for US and other overseas countries the shipping may take from 8 to 20 days. Please, contact me if you did not received the package. I will write you as soon as your order has been shipped, and send you tracking number of package that you can follow in the website of Spanish Postal Service ( https://www.correos.es/es/en/individuals ).
I will ship your order to the provided address. Please make sure that your address is correct. If you are buying a gift and want it to be shipped to a different address, just let me know which address to ship to in the “message to seller” note during checkout.
If the order can’t be delivered due to reasons attributed to the costumer, such as wrong address, inability to make home delivery or no pick up at the post office, I can’t responsible for any damages or costs associated with it.
Refunds and Exchanges
Sales are only complete if you are happy with your purchase! Positive feedback is greatly appreciated. If you are not happy with your purchase, please let me know within 7 days upon receiving the item and even though I expect sales to be final, we could work something out such as credit in my store to change your order (depending on the nature of the problem). Please be aware that all my pieces are described thoroughly (size, materials, etc.) All shipping and handling fees are non-refundable. If choosing another piece of jewelry from my store is agreed in both ends, it will be issued once I receive your returned item. Remember, the item should be returned in perfect condition, without signs of being worn or damaged. Extra shipping costs are buyer´s responsibility. Please contact me so we can together come up with a solution before providing neutral or negative feedback.
All of my pieces are handcrafted with care and I always trial new pieces to make sure they fit well and are confortable to wear. I provide description of measures and sizes so please make sure that you pick your piece properly, should your purchased piece turn out to be the wrong size, I will do my best to fix it at a low cost only when possible (some finished pieces can not be adjusted or re-sized), but re-shipping fees will be buyers responsibility.
For refunds, the customer will have an additional surcharge of 4% on the total refundable amount (due to handling and administrative expenses), this surcharge is also applicable in case of change of orders.
Exact measurements of items are listed so please check before purchasing. You must know that color is different on each person’s monitor. If you have questions about an item, ask before buying, that is the best way. Please note that each item is handmade and it never looks as a machine would make it. Each item must have its own uniqueness. But I am sure that you are aware of it since you are interested in handmade pieces. If you wash your jewelry with cleaning liquid, try to avoid washing pearls, opals, enamels, organic materials generally. If you do wash it, you might ruin it.
Thanks for choosing my jewelry art!
I’ll do my best to accommodate your needs according to item you ordered from me.
I also look forward to hear your comment once you get jewelry you picked in your hand!